Senior Executive, Volunteer Management

Reporting to the Manager, Volunteer Management, you will be responsible for supporting volunteer management programmes to drive the operations of the Department.

Responsibilities

• Assist in organising and administering the operations of Volunteer Management.
• Manage the recruitment, training and retention of suitable volunteers based on Hospice’s core values.
• Maintain and update database of volunteers for deployment according to the volunteers’ capabilities to deliver quality care to our patients.
• Ensure regular feedback sessions and open communication channel with volunteers to enhance teamwork and bonding among the volunteers.
• Assess, monitor and evaluate the progress of the volunteers and recommend appropriate training to develop the volunteers.
• Facilitate regular meetings of new volunteer carers and volunteer mentors with relevant staff to get performance feedback and determine the improvement and communication process as necessary.
• Work effectively with team members to review, identify and initiate new processes or projects.
• Plan and implement annual satisfaction survey of both volunteers and internal stakeholders to assess if service levels and expectations have been met, and to follow through for improvement.

Requirements

• Degree in Business Administration, Marketing, Mass Communications or equivalent from a recognised institution.
• At least 3 – 5 years of related experience in volunteer management.
• Bilingual and ability to communicate in local dialects preferably.
• A good team player.
• Resourceful, adaptable and meticulous with attention to details.